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AGILE Equipment (New Life Restorations Australia Pty Ltd)

Shipping Policy

Our Shipping Policy was last updated on 29th of November, 2023.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Disclaimer:

    • “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Agile Equipment Pty Ltd, known as Agile Equipment.
    • “Goods” refers to the items offered for sale on the Service.
    • “Orders” means a request by You to purchase Goods from Us.
    • “Service” refers to the Website.
    • “Website” refers to the Agile Equipment website, accessible from https://agileequipment.com.au/
    • “You” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Domestic Shipping Policy

Shipment processing times

All Orders are processed within 24 business hours. Orders are not shipped or delivered on weekends or holidays. Orders placed before 1pm are typically processed on the same business day.

If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone.

Shipping rates & delivery estimates

Shipping charges for Your Orders will be calculated and displayed at checkout.
All costs are calculated on a per-order basis, using the total dimensions and weight. This is due to the wide variance in Goods we stock, including those that fall under ‘bulky’ or ‘dangerous goods’ classifications.
As such, Orders will be shipped in 1 of 4 types as required – Satchel, Carton, Skid or Pallet. In some cases for complex Orders, some Goods may be shipped separately, and so their delivery date could vary. We make every effort to charge shipping costs accurately, and to inform You of any changes as soon as we’re aware of them.

    • Shipping option: TNT
      Typical delivery time: 3-5 business days

      • Shipping option: CouriersPlease
        Typical delivery time: 5-15 business days

        • Shipping option: Northline
          Typical delivery time: 3-10 business days

          • Shipping option: Followmont
            Typical delivery time: 3-10 business days

As Our headquarters and primary storage facility is located in Brisbane QLD, deliveries to regional areas or states such as WA, NT and TAS may experience longer wait times than as seen above. Please contact Us to address any concerns regarding this.

Delivery delays due to unforeseen circumstances can occur.

Shipment to residential or commercial addresses

Agile Equipment ships to all addresses within Australia. Some heavy or bulky Goods may require a forklift or heavy machinery to receive the item from the courier. We ask all customers to ensure they have the means to receive their Order at the specified delivery location. Contact Us for clarification on Your particular Goods.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

In some cases, a courier may not provide a tracking number.

Customs, Duties and Taxes

Agile Equipment typically displays prices inclusive of GST. We are not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).

Damages

Agile Equipment is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

Contact Us

If you have any questions about this Shipping Policy, You can contact Us:

By visiting this page on our website: https://agileequipment.com.au/contact/
By sending us an email: admin@agileequipment.com.au

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