Agile Equipment Refunds and Returns Policy
Agile Equipment Pty. Ltd.,
AGILE Equipment
ABN: 50 660 410 373
Head Office Unit 1/23 Alexandra Pl Murarrie QLD 4172
Agile Equipment Returns and Refunds Policy
At Agile Equipment, we strive to provide our customers with high-quality equipment and exceptional service. We understand that there may be instances where you need to return or seek a refund for the equipment or products you have hired or purchased from us. This Returns and Refunds Policy outlines the guidelines and procedures for returns and refunds. Please read this policy carefully before making a purchase or hiring from us.
Returns and Refunds Eligibility
1.1 Equipment Purchase Returns and Refunds:
a) Purchase: As a part of our change-of-mind policy, new equipment and products may be eligible for return or refund within 7 days from the date of delivery, provided it is in its original condition and packaging. A proof of purchase must be provided. We cannot accept refunds where the client has tampered with, damaged, self repaired, seal is broken or lost any item part of the equipment.
b) Used Equipment: Used equipment is sold “as is” and is not eligible for return or refund, unless explicitly specified in a separate agreement or warranty
c) Products purchased from Agile Equipment can be returned within 7 days of delivery, provided that the product description does not specify any other conditions. The acceptable reasons for return include physical damage to the product (not caused in a situation where the client is responsible), a defective product (in cases where the original manufacturer does not offer a warranty), and if the product significantly deviates from the description, such as incorrect size, colour, quality, or material-related issues.
d) We reserve the right to impose a restocking charge equal to 20% of the invoice price for goods shipped to you and returned to us for any reason other than as provided in Paragraph 1.1A
1.2 Equipment Hire Returns and Refunds:
a) Short-Term Hire: We charge a minimum of 2 day hire for any equipment. If the client changes their mind within 24 hours, they will still be charged the 2 day hiring fee, and delivery/pickup fee if applicable. In cases where delivery & pickup costs apply, it cannot be discounted, unless the client delivers the product back to the Agile warehouse; If so, the delivery can be discounted to half.
1.3 Warranties:
a) Where the Australian Consumer Law applies, the Customer has the benefit of guarantees in relation to the hire of the Equipment which cannot be excluded.
b) Where the Australian Consumer Law applies and the goods are not of a kind ordinarily acquired for personal domestic or household use or consumption, Agile equipment liability in respect of any guarantee is limited to the replacement or repair of the goods, or the cost of having the goods repaired or replaced.
c) To the extent that the Australian Consumer Law (or any other law which cannot be excluded) does not apply, Agile equipment makes no representations and gives no warranties other than those set out in these Hire Contract Conditions, and will not be liable to the Customer for any damages, costs or other liabilities whatsoever (including for consequential loss) in relation to the hiring of the Equipment by the Customer.
Return Process
2.1 Equipment Purchase Returns:
a) Contact our customer service team within the eligible return period to initiate the return process. Provide your order details, proof of purchase, and reason for the return.
b) If the return is approved, you will receive instructions on how to return the equipment.
c) Return the equipment in its original condition and packaging, including all accessories and manuals, to the designated return address. We accept personal deliveries at our office as well.
d) Once we receive the returned equipment and verify its condition, we will process the refund in accordance with the original payment method, excluding any applicable shipping or handling charges.
2.2 Equipment Hire Returns:
a) Prior to the agreed hire period, contact our customer service team to arrange the return of the equipment. In cases where delivery & pickup costs apply, it cannot be discounted, unless the client delivers the product back to the Agile warehouse; If so, the delivery can be discounted to half.
b) Return the equipment on the specified date and time to the designated drop-off location.
c) Our team will inspect the equipment to ensure it is in the same condition as when it was hired.
d) If the equipment is returned in satisfactory condition, your hire agreement will be closed, and any applicable security deposit will be refunded as per the terms of the agreement.
Refunds
3.1 Equipment Purchase Refunds:
a) Refunds for eligible returns will be processed within 1-3 business days after we receive the returned equipment and verify its condition.
b) The refund will be issued using the original payment method unless otherwise agreed upon by both parties.
3.2 Equipment Hire Refunds:
a) Refunds for unused hire periods, cancellations, or other eligible cases will be processed as per the terms and conditions outlined in the hire agreement.
b) Any applicable refund will be issued within 1-3 business days using the original payment method or an agreed alternative.
Exceptions and Conditions
4.1 Damaged or Faulty Equipment:
a) If the equipment is received in a damaged or faulty condition, please contact our customer service team immediately to report the issue.
b) We will work with you to resolve the situation promptly, which may involve equipment repair, replacement, or refund, depending on the circumstances and our warranty policy.
4.2 Non-Returnable Items:
Certain items, such as consumables, customised equipment, or items with hygiene concerns, may not be eligible for return or refund unless they are defective or damaged upon receipt. Please refer to the specific product listing or contact our customer service team for further details.
Contact Information
For any questions, concerns, or to initiate a return or refund request, please contact our customer service team at: 1300 092 647
Please note that this Returns and Refunds Policy is subject to change without prior notice. It is your responsibility to review the policy periodically to stay informed of any updates.
Agile Equipment reserves the right to make the final decision regarding returns and refunds, and to exercise discretion in exceptional cases not explicitly covered by this policy.
Last updated: 21/06/2023